All Systems Operational
Uptime over the past 90 days. View historical uptime.
Mast Platform ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
FCA API ? Operational
Lending Metrics API ? Operational
RiskNarrative API ? Operational
Stripe API ? Operational
Postmark ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
Elevated error rates
Resolved - This incident has been resolved. Thanks for your patience.
Nov 20, 14:18 GMT
Update - We've deployed a fix for this issue.
Nov 20, 14:10 GMT
Identified - We're seeing elevated error rates when viewing certain pages on the Mast platform. We've identified a fix and should have it deployed shortly.
Nov 20, 13:34 GMT
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Issue with automated decisioning
Resolved - This incident has been resolved. Our engineers are continuing to monitor the stability of the Lending Metrics API.
Nov 13, 22:40 GMT
Update - The Lending Metrics API appears to be returning to normal. Our engineers are continuing to monitor the situation.
Nov 13, 18:11 GMT
Monitoring - Lending Metrics have informed us that they are aware of an issue at Experian that is resulting in either excessively slow response times, or calls timing out. Lending Metrics has raised this with them but does not know when this will be resolved.

We're continuing to monitor the situation and will provide updates as and when we receive them. At present, cases which would otherwise be decisioned automatically will have to be manually decisioned.
Nov 13, 17:19 GMT
Identified - We're seeing errors coming back from Lending Metrics (a decisioning service) when brokers submit a case. We've raised this with them and are working to resolve the issue. Brokers may find that their case appears to be stuck in the decisioning state.
Nov 13, 16:52 GMT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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