tag:mast.statuspage.io,2005:/historyMast Status - Incident History2024-03-27T18:05:12+00:00Masttag:mast.statuspage.io,2005:Incident/203795262024-03-27T18:05:12+00:002024-03-27T18:05:12+00:00Issues with ESIS generation<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:05</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:16</var> GMT</small><br><strong>Identified</strong> - We're aware of an issue some users are encountering while generating ESIS documents. A fix for this is currently being deployed.</p>tag:mast.statuspage.io,2005:Incident/202354822024-03-17T20:00:56+00:002024-03-17T20:00:56+00:00FCA API planned maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:35</var> GMT</small><br><strong>Scheduled</strong> - The FCA API is undergoing planned maintenance and will be unavailable from from 8pm on Friday 15 March until 8pm on Sunday 17 March (all times UK).<br /><br />Broker FCA registration checks will not be possible during this time. We apologise for the inconvenience.</p>tag:mast.statuspage.io,2005:Incident/201849032024-03-07T15:00:24+00:002024-03-07T17:35:21+00:00Intermittent request failures on Mast Platform<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved. Our team is continuing to monitor for any degradation in availability. Thanks for your patience while we resolved this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:45</var> GMT</small><br><strong>Update</strong> - We've rolled out a fix to the Platform and are continuing to monitor its stability.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:32</var> GMT</small><br><strong>Monitoring</strong> - We're rolling out a fix and will continue to monitor the issue. Thanks for your patience, folks.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:21</var> GMT</small><br><strong>Identified</strong> - We're aware of issues accessing Mast Platform. Our engineers are investigating.</p>tag:mast.statuspage.io,2005:Incident/201846312024-03-07T12:52:03+00:002024-03-07T12:52:03+00:00Issues accessing Mast Platform<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:52</var> GMT</small><br><strong>Resolved</strong> - Mast Platform is back up and running!</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:49</var> GMT</small><br><strong>Identified</strong> - Engineers have identified the problem and are rolling out a fix.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:46</var> GMT</small><br><strong>Investigating</strong> - We're aware of issues accessing Mast Platform. Our engineers are investigating.</p>tag:mast.statuspage.io,2005:Incident/191069712023-11-13T13:18:13+00:002023-11-14T13:27:25+00:00Slow pageloads<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:18</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:12</var> GMT</small><br><strong>Monitoring</strong> - The issue has been identified and a fix put in place. Our engineers are continuing to monitor the situation.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:38</var> GMT</small><br><strong>Investigating</strong> - We're experiencing slow pageloads on some parts of the platform. Our engineers are currently looking into the issue.</p>tag:mast.statuspage.io,2005:Incident/166748042023-03-28T12:03:46+01:002023-03-28T12:03:46+01:00Some icons not visible<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:03</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:20</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:20</var> BST</small><br><strong>Investigating</strong> - We're aware of an issue that some icon are not visible on the Mast platform. We've identified the issue and a fix should be live shortly.</p>tag:mast.statuspage.io,2005:Incident/164746802023-03-13T12:47:12+00:002023-03-13T12:47:12+00:00File downloads not accessible<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:47</var> GMT</small><br><strong>Resolved</strong> - A fix has been deployed and this incident is resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:54</var> GMT</small><br><strong>Identified</strong> - We're aware of an issue downloading files from the Mast platform. We've identified the issue and a fix should be live shortly.</p>tag:mast.statuspage.io,2005:Incident/108953862022-08-24T02:45:11+01:002022-08-24T06:04:24+01:00Platform outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>02:45</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>00:35</var> BST</small><br><strong>Monitoring</strong> - A DNS failure at our upstream provider, Heroku, caused a brief outage on our main platform. We've switched traffic to our backup servers and our engineers are continuing to monitor the situation.</p>tag:mast.statuspage.io,2005:Incident/100192732022-05-18T23:37:15+01:002022-05-18T23:37:15+01:00Database upgrades<p><small>May <var data-var='date'>18</var>, <var data-var='time'>23:37</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>23:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>12:18</var> BST</small><br><strong>Scheduled</strong> - Our engineering team will be upgrading our production database. Users may see increased request latency for a few minutes while the upgrade is performed.</p>tag:mast.statuspage.io,2005:Incident/97306292022-04-07T15:23:08+01:002022-04-07T15:23:08+01:00Intermittent slow responses<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:23</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:03</var> BST</small><br><strong>Monitoring</strong> - We saw an increase in failed requests at 13:57 UTC. The platform is now running as normal; our engineers are continuing to monitor the situation.</p>tag:mast.statuspage.io,2005:Incident/91839882022-01-28T09:00:00+00:002022-01-28T12:11:24+00:00Elevated PDF generation errors<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>Resolved</strong> - We saw an increased level of PDF generation errors. Our engineers allotted more resources to the affected servers, and the error rate came down within a few minutes.</p>